Privacy Policy
Information Collected by Us
When you make a booking through us we need to collect certain important personal information from you in order to fulfill your specific requirements. All information collected and shared with us will remain confidential while it is in our care, custody and control and only for the specific purpose of completing your booking.
There may be instances where certain information may be shared with a third party for the specific purpose of fulfilling your requirements. For example, passing on your name and apartment number to our After Hours Service for the purpose of checking you in outside of our standard Office Hours. Perhaps it could be your flight information or name and contact number to a transport or tour operator engaged by us on your behalf to transfer you to/from the airport, theme park, cruise or show.
Why we collect personal information:
- To identify you or any other person we are to accommodate on your behalf.
- To mitigate against the possibility of someone else misrepresenting you to us in relation to any matter concerning your booking.
- Convenience & efficiency when making specific arrangements on your behalf.
- To retain on file so that we can save time and effort by not having to re-enter all your information each time you stay with us.
- To ensure that in the event of an emergency we can account for the names and number of guests occupying your apartment.
Credit Card Security
Your Credit Card details are only used for the express purpose of taking a deposit on your booking, paying any amount outstanding on your account, or for the purpose of meeting any other discretionary purchases made during your stay with us. For example, tours or shows booked by us on your behalf, telephone calls, broadband internet, or for any other miscellaneous items charged to your account.
Your Credit Card details are securely stored and not used for any other purpose and never, ever passed on to any third party, without your express permission. Such permission will always be sought in advance from you.
Links
This website contains links to other sites. Please be aware that we are not responsible for the efficacy or integrity or the privacy practices of such other sites.
Australian Privacy Commission
For further information regarding the Australian Privacy regime, please go to the Privacy Commission’s website at: http://www.privacy.gov.au
Loss of guest's property
The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about Innkeeper’s Liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act:
- applies only to a guest of the accommodation provider on a day when the accommodation unit is provided for the use of the guest.
- is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities.
- does not cover motor vehicles and things owned by the guest left in or on motor vehicles.
Note: Words appearing in italics and bold have a special meaning under the Traveller Accommodation Providers (Liability) Act 2001
Complaints Procedure
Spicer Property Investments Pty Ltd (the “Licensee”), trading as Montego Sands Resort and Geoffrey Robert Spicer (the “Manager”) have successfully completed the requirements set down in the Property Agents and Motor Dealers Act 2000 ("the Act") by the Office of Fair Trading. The Licensee and Manager both hold Real Estate Licences under the Act.
Most complaints and concerns can best be resolved straight away. Please advise the Licensee and/or the Manager or Office Staff that you wish to discuss a problem and they will arrange a suitable time to meet with you.
If the matter is not satisfactorily resolved in discussion, you should advise the Licensee and/or the Manager that you are not satisfied. You should then provide written details of your complaint to the Licensee and/or Manager who will provide a written response within seven days of receiving your written complaint.
Most likely, the matter will have been mutually resolved by this process. If financial restitution is involved, the restitution will be made within seven days of your acceptance of the resolution.
If the Licensee and/or Manager rejects the complaint, reasons for the rejection must be included in the written response.
Should you wish to pursue an unresolved problem further, you may use Queensland Resident Accommodation Managers Association's industry dispute resolution process. Participation in an industry dispute resolution scheme is voluntary. Provide written details to:
QRAMA
PO Box 2477
Fortitude Valley BC Qld 4006.
Should this process not be acceptable or suitable, alternative available steps are described in Section 38 (8) of the Code of Conduct for Resident Letting Agents set down in the Act .